FREQUENTLY ASKED QUESTIONS LIGHTPENS Q:    How does a Lightpen work? A:    To record a visitor's bar-coded badge, depress the 'on' switch and scan the bar-code lightly from left to right. Q:    How & when do I get my data? A:    You receive a printout of the data at the end of each exhibition day and a final report is sent to you 4/5 working days after the event. Q:    How / Where do I collect my Lightpen from? A:    From the CTS Office/collection point on site. This is usually situated around the main registration area. Q:    What information will I obtain from use of a Lightpen? A:    Everything from the registration card. Q:    Will I be able to qualify my leads? A:    Yes, by use of the menu card provided Q:    How do I use the menu card & when will I receive it? A:    The menu card gives you 40 options to further qualify your leads. You simply write your own criteria next to each code. ie: actions to be taken / list of products / product interest / groups or divisions. You are able to swipe as few or as many as you require for each individual lead. These are not programmed to the pen itself. Your reports will show them as �P� codes �P01� � �P40� and you then relate them back to your menu card. If the menu card is lost we can not provide you with anything but the �P�codes, so it is advisable to keep a copy in the office. You will receive it along with your official confirmation & Invoice, once your order has been processed. Q:    Do I have to advise CTS of my Menu Card criteria? A:    NO. These details are not programmed to the pens, so there is no need to inform us. Q:    What format is my post show disk supplied? A:    The file is ASCII comma delimited text file. Instructions are supplied to enable you to open the file in either Microsoft(TM)Access / Excel or Word. Q:    How and when should I order my pen? A:    Order at least 2 weeks in advance of the event. You can order and pay online on our secure site, or you could print out the order form and forward it to CTS Exhibitor Services, Thames House, 63-67 Kingston Road, New Malden, Surrey, KT3 3PB, UK. You can pay by either Cheque, made payable to CTS or by credit card. BACS can also be used if necessary. All payments are to be made prior to show. Q:    When will I receive confirmation &/or Invoice? A:    Once your order is received & processed, you will automatically be issued with both official confirmation & invoice (stating how/if payment has been made) Q:    What happens if I am unable to make pre-payment? A:    Payment must be made prior to show, but can be made on-site if necessary when you collect your pen.